FAQ

FAQ

Ordering and Shipping

Please email us via the email links on the site and we will call you to take your details. Or, you can call us directly on the numbers listed in the ordering page and on the Contact Us page on the website.
We send you a shipping kit within a few days. When you are ready, take your CDs out of their boxes, pop them on the supplied spindles and then mail them to us via Aussie Post. Your CDs are then delivered to our ripping facility, and we email you to provide notification of the receipt of the order and a tracking number for you so that you may see the progress of your order.
When your order is complete, your CDs are returned to you together with the ripped CDs in whatever format you have selected.
There will be a stiff cylindrical box with a spindle – called a ‘cakebox’ (the type blank CDs come on) for your CDs – 1 box for every 50 CDs. Bubble wrap for protection, full instructions and return mailing labels.
CD boxes (or jewel cases) are heavy and would add significantly to the shipping, but more so because they are very fragile and too easily broken. Our cakeboxes and their spindles provide much better overall protection for your CDs
We recommend Australia Post, and we offer insurance for your CDs via this mailing method.
Of course - only with your CDs in your possession are you entitled to enjoy your music on other formats.
Our service covers all of mainland Australia and Tasmania. Other locations are on request, although these will incur higher postage and handling charges.
Yes, for loss or damage whilst in our care, you should insure them in transit when you send them to us
From arrival, typically 7 days. Any delays are notified straightaway.
We will take your payment details over the phone or via the order form, but we will not ask you to make a transaction on line.
FAQ

The Service

If you choose our ‘direct-to-device’ service all of your music will be loaded directly on the device and you will not need a PC. However, we recommend this option only when you have a small CD collection and when you are sure you only want to listen to it on one device.
If you choose to have your CDs loaded onto a hard drive or a NAS drive or to DVD discs so that you have access to a music archive you can manage yourself, you will either need a PC/Mac or a server or system onto which you can load the music to manage it.
Any PC bought over the last four years will work well - look out for any specification above a Pentium II, 200 MHz. If you choose to have your music ripped and stored on DVD discs, you will need a DVD drive to read the discs we send you.
If you choose to have your music ripped to an external hard drive, you will need a spare USB port should you use our external hard drive option.
Audio files do take up a lot of space. As a very rough guide 100 CDs will take up 10 GB (10,000 MB). To check if you have the space Windows 98/XP users should double click 'My Computer’, right click your hard drive icon, click properties and windows will tell you how much free space you have. If you don't have enough, we recommend you take our external hard drive option.
You have a number of options to choose from during our ordering process.

  • DVDs which are read just like normal software discs.

  • Directly onto your portable device (if the device has enough space).

  • Directly onto an external hard drive unit.

  • Directly onto a NAS drive unit.

As a rough guide and based on the most popular encoding options, about 50.
These type of CDs will not be converted as this is breach of copyright restrictions. Please try to avoid sending these to us. If we receive them as part of your collection, you will be charged for these discs and notified of this at the time.
Only commercially released CDs can be converted to ensure a consistent quality level. Again, we request that you don’t send us any home made CDs to avoid additional fees.
We will do our best to transfer these CDs, but cannot promise completing them all - your quality report will let you know of any such CDs on their return.
No. All copies are written directly to your delivery format and are not at any time held or retained on our server as this would be a breach of copyright. You hold the only back up of your collection.
FAQ

Your Music In Action

Pop the DVD in your drive, and view it with Windows explorer. Select all of the files and folders, select copy and paste them into a folder on your local hard drive. Then just use your music device software to transfer them in the usual manner to your device. Don't worry - full instructions are always included with your order.
Simply click on the link on our website to download a copy of free software which will enable you to rip one CD at a time to your PC for downloading to your nominated device.
Or you can choose to purchase one of our ripping units (coming soon on our website) and have your collection ripped to this unit and sent to you, so that you may rip your own new CDs in future.
Audio files do take up a lot of space. As a very rough guide 100 CDs will take up 10 GB (10,000 MB). To check if you have the space Windows 98/XP users should double click 'My Computer’, right click your hard drive icon, click properties and windows will tell you how much free space you have. If you don't have enough, we recommend you take our external hard drive option.
Absolutely not. This is against copyright law. Please read our Terms & Conditions page on our website regarding your responsibilities.
Our standard encode is carried out at 192 kbps Stereo MP3 using the Lame encoder.
FAQ

Technical Details

Of course. You can select from FLAC, WAV, MP3, AAC and Windows Media at your choice of bit rate. Please see our Encoding Options page for more details. If you are unsure, we recommend you leave it at the standard options.
We fill in all available fields including track, artist, album, genre and year of release and where available, we provide album artwork.
Files are stored in Artist folders, then by albums in the following naming convention:
X:\Artist\Album\01_Trackname_artist_album.mp3
X